Long-term care homes such as Riverview Gardens in Chatham Ontario, have a vital role in meeting the housing and support needs of an aging population. An important component of the housing continuum, long-term care homes provide medical and nursing care, and a wide-range of support services for people who are no longer able to live independently in the community. To provide guidance to Riverview Gardens, J Consulting Group was retained to re-establish and refresh the vision of Riverview Gardens and provide new guidance to the organization in its direction, priorities and key decision making over the next five-years. As part of this process, J Consulting Group conducted a needs assessment and policy review as well as facilitated engagement activities with a range of stakeholders including staff, volunteers, clients, families, funders, and partners. A Road Map to Excellence sets out a new vision, mission, values, four strategic goals and targeted actions to achieve desired outcomes.