As part of a review of the City of Windsor shelter system, J Consulting Group facilitated a consultation process aimed at understanding current service strengths and gaps in emergency shelter services in Windsor Essex. This process incorporated interviews with City staff, shelter service providers, and community partners. Focus groups with shelter users and brief ‘intercept’ interviews with non-shelter users (individuals sleeping ‘rough’) were also conducted.  J Consulting Group also facilitated a series of conversation with comparable municipalities to explore best practices and promising approaches in homelessness system planning.  The key outcome from this work was a recommended service deliver model that aimed to improving access, providing diversion supports, promoting dignity and respect, incorporating housing-focused services, and measuring performance through data collection.